Refund Policy
Thank you
for shopping at Orgoeast !
We offer
refund and/or exchange within the first 4 days of your purchase, if 4 days have
passed since your purchase, you will not be offered a refund and/or exchange of
any kind.
Eligibility
for Refunds and Exchanges
- Your item must be unused and
in the same condition that you received it.
- The item must be in the
original packaging.
- To complete your return, we
require a receipt or proof of purchase.
- Only regular priced items
may be refunded, sale items cannot be refunded.
- If the item in question was
marked as a gift when purchased and shipped directly to you, you will
receive a gift credit for the value of your return.
Exchanges (if applicable)
We only
replace items if they are defective or damaged. If you need to exchange it for
the same item, send us an email at orgoeast@gmail.com and our courier person
will pick-up from your address.
Exempt
Goods
The
following are exempt from refunds:
- Product purchased from Gift
cards
- Open packet of Tea, Spices
Partial
refunds are granted (if
applicable)
- Any item not in its original
condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned
more than 4 days after delivery.
Once your
return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or
rejection of your refund.Return shipping
charge will be deducted from the order value.
If you
are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Late or
missing refunds
- If you have not received a
refund yet, first check your bank account again. Then contact your credit
card company, it may take some time before your refund is officially
posted.
- If you have done all of this
and you still have not received your refund yet, please contact us at orgoeast@gmail.com or +91 95402 23711
Shipping
- Please do not send the product back to the manufacturer. We will collect product from your address.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Please see, we cannot
guarantee that we will receive your returned item.