All the products present on OrgoEast website have been hand-woven and hand-crafted by weavers and artisans in villages mostly at their homes.
Unevenness in weaves, prints, minor slubs in fabric and slight variation in colour are expected outcome of an authentic craft process. These variations are typical characteristics of any hand-crafted product and are not to be considered as damage or defective.
OrgoEast products mostly come from small master weavers, co-operatives and artisan entrepreneurs. As small businesses, while they strive hard to make and sell authentic handmade products to their customers, it is difficult for them to accept returns from customers as many times the products are not returned in original condition. For example a silk saree which is returned back in crumpled condition to the weaver cannot be resold again and is a huge loss for them.
All orders generally gets delivered within 7-10 days. However, some handmade products need to be sourced from artisans due to which it takes 10-12 days for dispatch and up to 5 days for delivery.
The delivery will be done by our logistics partner and it can take up to 1 week to get the product delivered once shipped. Our customers can track their shipment through steps mentioned in the invoice email sent at the time of checkout.
To know about our cancellation and refund policy please check Terms & Conditions page.
Customer queries can be sent to:
Email - email@example.com
107, House 11,
Devdaru Path, Dispur, Guwahati, Assam – 781006
Phone: +91 8486280580